FREQUENTLY ASKED QUESTIONS
Q: How do PadSkinz come?
A: When you purchase from our website, we ship your order in a bulk roll sheet in the size of your choice. Each sheet comes with an equal length of tracing paper and instructions.
Q: How do I get PadSkinz onto my pads or gloves?
A: Basically you trace out the design with the tracing paper we include, cut out the shape, stick it to the PadSkinz material, cut that shape out, peel the backing off of the piece and stick it to your gear like a sticker. Full installation instructions can be found under the Hockey Products tab, under PadSkinz, “How To Apply PadSkinz”.
Q: How do I know what size to get?
A: This is a tough one because everyone is looking to do something unique. We generally say that a Small PadSkinz sheet will be enough to do small to average changes to a pair of pads or a set of gloves. A Big PadSkinz sheet is generally enough to do larger changes to both pads or small to average size changes to both gloves and pads. You can always email us at email@example.com and we’ll be happy to lend our advice.
Q: I need to match an NHL team’s colours but I’m not sure which one to pick. Can you help?
A: We have a full list of NHL teams and their colour matches here: padskinz.ca/colour-reference/
Q: Can I take off and re-apply PadSkinz?
A: Single use only. You’re buying this product because it stays stuck, not because it comes off easily.
Q: I’m having trouble with the tracing paper staying put for doing the tracing. Is there something else I can use?
A: Yes, we highly recommend using Painter’s Tape or Masking Tape. It’s easy to see through, you can draw on it and it stays stuck in place while tracing.
Q: Should I use PadSkinz on the knee and calf landing areas of my pads?
A: PadSkinz are meant primarily for small repairs or colour changes to the graphics on the front of the pads or gloves. Areas that take a lot of abuse (rubbing on the ice) are not meant for our product. However, our Weave colours are thicker by 1.5 – 2 times so it is more durable and will last much longer in those areas.
Q: I’d like to change my gear colour but this all sounds too difficult for me. I’m terrible with arts & crafts!
A: We’ve heard this a million times before. What our customers find out is that it’s actually not that difficult, it’s time consuming. If you GO SLOW and TAKE YOUR TIME (maybe even open up your favorite beverage), your design will come out great! Remember, no one will be standing closer than a few steps away from you and at that distance, the human cannot see that type of detail to be able to identify any little “oops moments” you may have had.
Q: Can I cover my entire pads in PadSkinz?
A: We don’t recommend it for a few reasons. First, adding that much of almost any material will add weight. Second, you would have to line up each separate piece exactly, otherwise the old colour underneath will show through the cracks. Third, the areas that rub on the ice more frequently will wear out much quicker than those that don’t so it could force you into repairing small sections. Finally, as mentioned in another question, there would be a fair amount of adhesive to remove from the pads and that could be time consuming.
Q: Can I use one piece from the top to the bottom or do I have to cut separate pieces? For example, do I need to use separate pieces over each knee roll?
A: You need to use separate pieces for each knee roll and any other “breaks” in the pads. The ankle break is another place you will need to use a new piece, for example.
Q: Can I use PadSkinz on nylon areas of my gear?
A: We don’t recommend it because it doesn’t stick nearly as well. We use very specific adhesives that are to be used on specific surfaces so it’s important to use PadSkinz on leather and PantSkinz on nylon.
Q: Can you get any colours that are not listed?
A: No, I’m sorry we can’t.
Q: Can I get something printed on PadSkinz, like a logo or picture?
A: Yes, as long as it’s not a copyrighted logo. If you have written permission from the copyright owner of the logo, we can reproduce it for you. Otherwise, we can reproduce almost anything you can dream up! See our custom page under the Custom Products tab.
Q: What is the processing time on my order?
A: Orders usually ship within 1 to 2 business days of your order being placed.
Q: Where does my order ship from?
A: All orders including any custom order ship from Orangeville, Ontario Canada.
Q: How long does shipping take to my location?
A: See below for typical shipping times:
Eastern / Western Canada : 3-6 business days
Manitoba / Quebec : 2-3 business days
Ontario : 1-2 business days
USA : 4-7 business days
International : 6 to 10 business days
Q: I ordered but haven’t got any confirmation or tracking number
A: Have you checked your SPAM folder? If there’s still nothing from us, please email us at firstname.lastname@example.org and we’ll be happy to help.
Q: Oh no, I ordered the wrong colour!
A: Don’t worry. We’ll offer exchange it for you. For details, please email email@example.com with your concerns and we’ll help get it sorted out quickly for you.
Q: Do you offer refunds?
A: No, I’m sorry we don’t. However, we’re a small business and we care about our customers. If you have a specific reason that you need to tell us about, please email us at firstname.lastname@example.org and we can see if there are any options available.
Q: Can I pickup my order?
A: Yes you can. Please email email@example.com to setup an appropriate pickup time.
Q: Are PadSkinz easy to remove?
A: Yes and no. The top layer of material will pull away from the piece of equipment with some force. Sometimes, there will be some residual adhesive still stuck to the equipment that will take some time and effort to remove completely. 3M Adhesive Remover is inexpensive and makes this residue fairly easy to remove. Full removal instructions can be found in the Hockey Products tab, under the PadSkinz menu, “How To Remove PadSkinz”. Remember though, you’re not buying this product to come off easily, you’re buying it because it stays stuck!